[Case Study Details]
Distributing workload
[Case Study Details]
Distributing workload

Client
Maasziekenhuis Pantein
Location
Netherlands
Service
Medication workflow
Duraction
6 months
Summary
Maasziekenhuis Pantein, a hospital in the Netherlands, was looking for ways to distribute medication handling more effectively across the team. By introducing dedicated medication technicians alongside MedEye's verification technology, the hospital created a workflow where preparation and verification happen before the bedside so that the final check at the point of care is fast, reliable, and takes minimal nurse time.
How it started
The starting point was a practical one: the hospital wanted to let patients bring their own medication from home, which improves comfort and continuity. But it introduced a real problem - each patient's home medication had to be identified, verified, and integrated into the hospital workflow, and that all landed on the nursing team.
As the workload grew, the question became: does every step in medication handling really require a nurse, or can some of it be distributed? The challenge was not willingness - it was trust. Without a way to guarantee that preparation and verification were done correctly, every check had to be repeated at the bedside. MedEye changed that equation by making each step in the process independently verifiable, creating a clear distinction between logistics checks and clinical decisions.
Home medication complexity - Patients bringing their own medication created diverse, unpredictable inventories that needed safe handling
Process clarity for new roles - Medication technicians needed a workflow that was unambiguous about what to check and how
Transparent handover - Nurses at the bedside needed to see exactly what had already been verified and what still required their attention
Maintaining safety guarantees - Any redistribution of tasks had to maintain the same level of verification, not reduce it

Our Approach
Maasziekenhuis Pantein introduced medication technicians - starting with pharmacy assistants - to handle preparation and pre-verification of medication rounds. Using MedEye, technicians verify dose, medication identity, strength, and substitutions during preparation. Every check is recorded, so by the time the medication reaches the bedside, the nurse has a clear picture of what's been verified and what needs attention.
The workflow is straightforward: technicians prepare all medications with MedEye verification, and nurses do the final confirmation at the point of care. Because MedEye has already caught any discrepancies during preparation, the bedside check is fast and almost always confirms what's already been verified. The system draws a clear line between what requires clinical judgment and what doesn't - which is what makes the whole model work.
Verified preparation saves time at the bedside - Every verification during preparation is saved and carried forward, so checks don't need to be repeated if nothing has changed
Home medication made manageable - Technicians can add unfamiliar medications to the MedEye library using distributed learning, so even patient-brought medication gets full verification
Clear separation of logistics and clinical checks - MedEye distinguishes between what can be verified through identification and what requires a nurse's clinical assessment
Full traceability - Every verification step is tracked, giving the entire team confidence in the process and a complete audit trail
Results
The impact on nurse workload was significant. Nurses spend 60% less time on medication rounds and 90% less time on preparation - time that goes back to direct patient care. Of the verification work, 80% is now handled by medication technicians during preparation, with nurses handling the remaining 20% at the bedside.
There have been no safety incidents since introducing the model. Medication technicians report that MedEye's tracking of every verification step gives them confidence in their work, and nurses trust the handover because they can see exactly what's been checked. The model is already being adopted by another Dutch hospital, where medication assistants will take on administration of simpler medications as well.
60%
Less time on medication rounds for nurses
90%
Reduced time for nurses on preparation
80%
Verification handled before the round
0%
Reliance on unit dose barcode

Final Thoughts
The question was never whether medication handling could be distributed across the team - it was whether it could be done without compromising safety. At Maasziekenhuis Pantein, MedEye provided the answer: by making every verification step transparent and traceable, the hospital created a model where the right person handles each task, with full confidence that nothing falls through the cracks. It's not about replacing anyone's role - it's about making the best use of everyone's expertise.
How We Helped Clients Grow Smarter
How We Helped Clients Grow Smarter
How We Helped Clients Grow Smarter

Closed Loop in Norway
How a Norwegian care home achieved complete medication verification - without a single barcode.

Distributing workload
How a Dutch hospital created flexibility in medication handling by enabling different team members to take on verified preparation and administration tasks.

Closed Loop in Norway
How a Norwegian care home achieved complete medication verification - without a single barcode.

Distributing workload
How a Dutch hospital created flexibility in medication handling by enabling different team members to take on verified preparation and administration tasks.

Closed Loop in Norway
How a Norwegian care home achieved complete medication verification - without a single barcode.

Distributing workload
How a Dutch hospital created flexibility in medication handling by enabling different team members to take on verified preparation and administration tasks.

Closed Loop in Norway
How a Norwegian care home achieved complete medication verification - without a single barcode.

Distributing workload
How a Dutch hospital created flexibility in medication handling by enabling different team members to take on verified preparation and administration tasks.

Closed Loop in Norway
How a Norwegian care home achieved complete medication verification - without a single barcode.

Distributing workload
How a Dutch hospital created flexibility in medication handling by enabling different team members to take on verified preparation and administration tasks.

Closed Loop in Norway
How a Norwegian care home achieved complete medication verification - without a single barcode.

Distributing workload
How a Dutch hospital created flexibility in medication handling by enabling different team members to take on verified preparation and administration tasks.

Closed Loop in Norway
How a Norwegian care home achieved complete medication verification - without a single barcode.

Distributing workload
How a Dutch hospital created flexibility in medication handling by enabling different team members to take on verified preparation and administration tasks.

Closed Loop in Norway
How a Norwegian care home achieved complete medication verification - without a single barcode.

Distributing workload
How a Dutch hospital created flexibility in medication handling by enabling different team members to take on verified preparation and administration tasks.

Closed Loop in Norway
How a Norwegian care home achieved complete medication verification - without a single barcode.

Distributing workload
How a Dutch hospital created flexibility in medication handling by enabling different team members to take on verified preparation and administration tasks.

Closed Loop in Norway
How a Norwegian care home achieved complete medication verification - without a single barcode.

Distributing workload
How a Dutch hospital created flexibility in medication handling by enabling different team members to take on verified preparation and administration tasks.

Closed Loop in Norway
How a Norwegian care home achieved complete medication verification - without a single barcode.

Distributing workload
How a Dutch hospital created flexibility in medication handling by enabling different team members to take on verified preparation and administration tasks.

Closed Loop in Norway
How a Norwegian care home achieved complete medication verification - without a single barcode.

Distributing workload
How a Dutch hospital created flexibility in medication handling by enabling different team members to take on verified preparation and administration tasks.
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